Searching Pet Databases

Our system is searching Pet Databases for records of your microchip.
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SmartTrace Privacy Policy

How we use your information

Your name and address will be retained by SmartTrace for the purposes of its records and for keeping you informed about services offered by the SmartTrace and our preferred and trusted partners. Any personal information we hold about you, such as your name and email address, will be used for the sole purpose of communicating with you as we originally informed you and in line with your preferences given about future communication from us or our partners.

How we store your information

The information you submit through our website will be subject to high levels of security. In most cases, data will be saved in a password protected area within our network. The data we hold about you will be stored for as long as either you or current legislation permits. We do not store credit card details nor do we share customer details with any 3rd parties

Do we use cookies?

No, SmartTrace does not use cookies.

Amendments to our Privacy Policy

We reserve the right to amend this privacy policy at any given point in the future. If we choose to do so, we will highlight such changes on our website.

Data Protection

When filling in forms on our sites your details will be retained by the SmartTrace for the purposes of its records. From time to time we would like to send you other information relating to pets including information involving pet related products, either available from SmartTrace or its marketing partners, which may be of interest to you. If you do wish to receive any information please indicate where stated on the appropriate forms.

Security and Data

SmartTrace has ensured that the site has the essential security measures in place to protect the loss, misuse and alteration of any information in our control. Users have the option of changing their account registration details.

Instant Transfer

Transfer your details onto your pets microchip instantly and keep details
up to date via your online account

24/7 Helpline

We have an expert team on hand 24/7 at our UK pet recovery centre who are here to help if your pet is lost or stolen

Secure Database

All microchips are registered onto our SmartTrace™ database so pet owners have the best chance to find their pet